FAQs
explore

FAQs

What is Shashya Prabartana?

Shashyaprabartana is a retail and online grocery store ensuring safe, nutritious, and healthy food. We work closely with our farmer network, ensuring high-quality grocery items and as well as ensuring the livelihood of the suppliers. We focus on biodiversity-based ecological agriculture and oppose the use of harmful chemicals or pesticides in growing food.

What payment methods do we accept?

Some methods of payment are accepted. For example, We accept Cash on Delivery, MasterCard, Visa, Bkash, etc.

Where are Shashya Prabartana’s stores located?

We currently have 3 outlets in Dhaka.
Address (1): 6/8 Sir Syed Road, Mohammadpur, Dhaka.
Address (2): 29 Probal Housing, Ring road, Mohammadpur, Dhaka – 1207.
Address (3): House 28, Road 17A, Block E, Banani, Dhaka 1213.

Is bKash charge applicable for payment?

No, bKash charge is not applicable, the customer only pays the exact amount of products mentioned in the invoice.

How can I contact Shashya Prabartana?

Phone: 01910911002, 01910911003 & 01910911004
Email: [email protected]
Facebook: https://www.facebook.com/shashyaprabartana

How long does it take to deliver my order?

Orders are usually delivered within 6-24 hours after placing the order.

Does Shashya Prabartana deliver goods outside of Dhaka?

We do not directly deliver goods outside of Dhaka. However, we do courier products under some terms & conditions with exception of liquid-based products.

Do you replace the products if they are found to be defective or poor in quality?

Yes, we replace the products if consumers claim for replacement due to defects or inferior quality of the product. We follow a systematic approach – as we verify the claim first and then proceed for replacements.

How can I order?

Visit here, choose the quantity of your desired items, and click on Add to cart.
Then click on Proceed to Checkout’ to enter your billing information. Lastly, enter Place order’ after filling up your necessary details and reviewing your order summary.

Can I order from outside of Bangladesh?

Yes, customers can order outside Bangladesh through using our Online payment gateway system but the shipping address must be inside Bangladesh.

Is Shashya Prabrtana’s bKash numbers a personal or merchant account?

01910911002 is our merchant bKash account

What is Cash on Delivery?

Cash on delivery (COD) is a type of transaction where the recipient pays for goods at the time of delivery.

What is your Return Policy?

We allow the return of all items within 07 days of your original order’s date. If you’re interested in returning your items, click on Returns on our website or, email or message us on Facebook with your claims regarding the product.